Refunds & disputes
Refund policy
Refunds are available if a key is invalid, already used or not delivered, when reported through a dispute within 14 days of purchase.
Because digital keys can be used as soon as they are revealed, all sales are final once a key has been revealed or delivered, except in the cases below.
When you are eligible
- The key is invalid or does not match the product you bought.
- The key has already been used by someone else.
- The key was not delivered to your order.
When you are not eligible
- You changed your mind after the key was revealed or delivered.
- The key was rejected because of a region mismatch with your account, when the region was clearly shown on the product page.
- The key was activated successfully.
How to request a refund
Submit a dispute from Dashboard > Orders within 14 days of purchase. We review and resolve disputes within 48 hours, either with a replacement key or a full refund to your original payment method. Card refunds may take a few business days to appear, depending on your bank.