Refunds & disputes
My key doesn't work: how to open a dispute
Quick checks to try first, then how to open a dispute from your order page. Disputes must be opened within 14 days and are reviewed within 48 hours.
Check these first
- Copy the key directly from your order page instead of typing it, and make sure there are no extra spaces.
- Make sure you are redeeming it on the correct platform (for example Steam vs. EA app vs. Ubisoft Connect).
- Check that the key's region matches your account (see "Region locks explained").
- For Windows/Office, make sure the key matches the edition you have installed.
- Check whether the product is already in your platform library.
Open a dispute
- 1Go to Dashboard > Orders and open the order that contains the key.
- 2Click "Open dispute".
- 3Choose the reason that best matches your problem: Wrong key, Duplicate key, Already used, Not received, or Other.
- 4Describe what happened, including the exact error message the platform showed. A screenshot link helps us resolve it faster.
- 5Submit the dispute. You can follow its status (Open, In review, Resolved, Rejected) under Dashboard > My Disputes.
Disputes must be opened within 14 days of purchase. Our team reviews every dispute and aims to resolve it within 48 hours. If the key is confirmed to be faulty, you receive a replacement key or a full refund.
Never share your key publicly or with anyone claiming to be support outside of herkesekey. Our team will only ask for details through your dispute or our live chat.
Frequently asked questions
How long does a dispute take?+
We aim to review and resolve disputes within 48 hours of submission.
Will I get a refund or a new key?+
If the key is confirmed invalid, already used or not delivered, we provide either a replacement key or a full refund.